Frequently Asked Questions (FAQ)

What is the address of corporate headquarters?
Our corporate headquarters is located at 400 Medinah Rd. in Roselle, Illinois (a suburb of Chicago). Jon-Don has locations nationwide. Information about each location can be found here .

When was Jon-Don established?
Jon-Don is a privately held company that was founded in 1978 by John and Nick Paolella.

What market segments does Jon-Don serve?
Jon-Don is a leading distributor of equipment and supplies for Disaster Restoration Contractors, Residential and Commercial Carpet Cleaning Professionals, In-House Service Providers, Building Service Contractors, and Specialty Concrete Flooring Professionals.

How can I speak to a Jon-Don customer service representative?
Customer service representatives are available at 800.556.6366 between the hours of 7:00 a.m. and 7:00 p.m. central time. Orders can be placed 24 hours a day on the company website.

How are orders shipped?
All orders are shipped U.P.S. or truck when the gross weight of your order makes the use of a common carrier more economical. U.P.S. Next Day Air, Second Day Air, or airfreight services are available to expedite rush orders. These special services will incur additional costs. When an order is shipped by truck, our traffic department negotiates with a number of trucking companies to ensure the most competitive freight rates available. Should you wish to have us use a specific trucking company, please let your account representative know at the time you place your order. That information can become a permanent part of your account file, if you choose. Please be aware that specifying your own freight carrier may result in higher shipping costs to you.

Does Jon-Don collect sales tax on orders shipped?
Jon-Don collects sales tax in accordance with the laws of the states and localities in which we are located. Generally, orders shipped to or picked up from Illinois, Georgia, Pennsylvania, New Hampshire, Oregon, Colorado, Texas, Florida, Washington, Ohio, California, North Carolina or Missouri will be taxed unless you have a valid exemption or resale certificate on file with us.

This tax amount will not be calculated until the order has been finalized at Jon-Don. There may be exceptions for certain orders; however, the local tax laws will always determine the tax charged.

What is Jon-Don’s return policy?
In the event that you are dissatisfied with anything you purchase from us, excluding special orders, simply return the item for a full credit, replacement, or refund within 30 days of receipt! There’s no hassle, no "third degree," no worrying about getting a credit. However, in order for us to receive credit from our vendors, we must have all such items returned within 30 days of purchase. When returning equipment, items must be in new condition and returned in their original packaging. New equipment should be tested for a few minutes in a controlled environment before normal use. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Please call us for specific instructions. 1.800.400.9473

More detailed information about our return policy can be found here: https://www.jondon.com/satisfaction-guarantee-returns

How does Jon-Don treat personal information entered on the website?
Jon-Don respects each and every one of our customer's right to privacy. At no time will any personal information given to Jon-Don (i.e., name, home address, home or work phone numbers, purchase history, etc.) be sold or transferred to any other party. We have built our reputation on service and taking care of our customers beyond their expectations. We will continue to provide this level of service for many years to come.

What are Safety Data Sheets and where are they located?
A Safety Data Sheet (also known as SDS) is a document required for specific products by U.S. Federal Law, 29 CFR 1910.1200. According to the law, manufacturers/distributors of chemical products must supply an SDS for each hazardous chemical they produce or distribute. This law also requires U.S. employers to have an SDS in the workplace for each chemical that they use. An SDS explains the hazards associated with the product, as well as what precautions to take in order to avoid those hazards.

The SDS for specific products are located on the product detail page. You can search for items by name, Jon-Don item number, or by selecting from the category menu. Once you have found the product, simply click on the SDS link and the sheet will be displayed in a separate window. SDS documents are in PDF format and require Adobe Acrobat reader.